REFUND POLICY

REFUND POLICY

Effective Date: August 6, 2026

At Mom&SonCo., we take pride in creating and curating products with care. This Refund Policy explains how cancellations, returns, refunds, replacements, damaged products, subscription boxes, and digital products are handled.

Please review this policy before placing an order or purchasing a subscription.

ORDER CANCELLATIONS

If you need to cancel a one-time order, contact Mom&SonCo. through our Contact page as soon as possible.

We may be able to cancel an order that has not entered production, preparation, packing, or shipment. Once an order has been prepared, produced, personalized, packed, shipped, or digitally delivered, cancellation may no longer be possible.

SUBSCRIPTION CANCELLATIONS

The Mom&SonCo. Monthly Stationery Subscription automatically renews each month until cancelled.

Subscribers may cancel before their next scheduled billing date through the available cancellation process or by contacting Mom&SonCo.

Cancellation prevents future recurring charges. It does not automatically cancel, refund, or reverse a subscription box that has already been billed or entered preparation.

Please cancel before the next billing date to avoid being charged for the following month.

SUBSCRIPTION BOXES

Because subscription boxes contain limited, curated, seasonal, and sometimes specially produced items, processed subscription boxes are generally non-refundable.

If a subscription box arrives damaged, contains an incorrect product, or is missing an expected item, contact us within 7 calendar days of confirmed delivery.

We may request photographs of the shipping package, label, damaged product, or contents before approving a replacement, store credit, or refund.

The individual colours, designs, themes, and contents of subscription boxes may vary. A preference for a different colour, design, or item does not automatically qualify the box for a refund.

PHYSICAL PRODUCTS

Eligible unused physical products may be considered for return when:

• The return request is submitted within 14 calendar days of confirmed delivery.

• The product is unused, unworn, unwashed, unaltered, and in its original condition.

• The original packaging is included where applicable.

• The customer provides the order number and reason for the request.

• Mom&SonCo. approves the return before the product is shipped back.

Do not return a product without contacting us first. Unauthorized returns may not be accepted or refunded.

NON-RETURNABLE ITEMS

The following products are generally final sale and non-returnable except where required by law or when they arrive damaged or incorrect:

• Digital downloads and electronically delivered products.

• Personalized or customized products.

• Handmade products created specifically for an order.

• Used, opened, altered, worn, or washed products.

• Gift cards.

• Clearance or final-sale items clearly marked as final sale.

• Subscription boxes that have already been processed.

• Products returned without authorization.

• Products returned outside the applicable return period.

DIGITAL PRODUCTS

Digital products are non-refundable once they have been downloaded, accessed, delivered, or made available electronically.

If you experience a technical problem accessing a digital purchase, contact us so we can help restore access or provide the correct file.

A digital product will not qualify for a refund solely because the customer no longer wants it, changed their mind, did not use it, or lacks the required software or equipment when those requirements were disclosed before purchase.

DAMAGED, DEFECTIVE, MISSING, OR INCORRECT PRODUCTS

Please inspect your order promptly after delivery.

Contact Mom&SonCo. within 7 calendar days if an order arrives:

• Damaged.

• Defective.

• Missing an expected product.

• Containing the wrong product.

• Significantly different from the confirmed order.

Include the order number, a clear description of the issue, and photographs when possible.

After reviewing the request, we may offer a replacement, repair, store credit, partial refund, or full refund depending on the circumstances, available inventory, and applicable law.

RETURN SHIPPING

Customers are generally responsible for return-shipping costs for approved change-of-mind returns.

If Mom&SonCo. sent an incorrect product or confirms that a product arrived damaged or defective, we will provide reasonable return or replacement instructions and determine responsibility for shipping costs.

Original shipping charges, customs duties, import fees, brokerage charges, and return-shipping costs are generally non-refundable unless required by law or the refund results from an error by Mom&SonCo.

Customers should use a tracked shipping service when returning an approved product. Mom&SonCo. cannot confirm receipt of a return that arrives without tracking or proof of delivery.

INCORRECT OR INCOMPLETE ADDRESSES

Customers are responsible for providing a complete and accurate delivery address.

If a package is returned because of an incorrect, incomplete, or undeliverable address, the customer may be responsible for additional shipping costs before the order is sent again.

Original shipping charges may not be refundable when an incorrect or incomplete customer-provided address caused the delivery failure.

LOST OR DELAYED PACKAGES

Delivery dates are estimates and may be affected by postal carriers, customs, weather, holidays, labour disruptions, or other circumstances outside our reasonable control.

If tracking shows that a package is delayed or missing, contact us so we can review the shipment and available carrier procedures.

If tracking shows a package as delivered but it cannot be located, customers should first check the delivery area, household members, neighbours, community mailbox, and local postal carrier.

Refund or replacement decisions involving lost packages will depend on tracking information, carrier findings, insurance coverage, the circumstances of the shipment, and applicable law.

REFUND PROCESSING

Approved refunds will be issued to the original payment method whenever possible.

After a refund is issued, financial institutions and payment providers may require additional processing time before the funds appear in the customer’s account. This commonly takes 5 to 10 business days but may vary by provider.

Currency-conversion differences, bank fees, credit-card fees, customs charges, and exchange-rate changes are controlled by third parties and may not be recoverable through Mom&SonCo.

EXCHANGES

We do not guarantee direct exchanges because many products are limited, handmade, seasonal, or produced in small quantities.

When an exchange is approved and the requested replacement is unavailable, we may offer another product, store credit, or an appropriate refund.

LEGAL RIGHTS

Nothing in this Refund Policy removes or limits any refund, cancellation, warranty, or consumer-protection right that cannot legally be excluded.

Where applicable law provides greater rights than this policy, the applicable legal rights will govern.

POLICY UPDATES

Mom&SonCo. may update this Refund Policy as our products, services, shipping methods, subscription program, or legal obligations change.

Updates will be posted on this page with a revised effective date.

CONTACT

To request assistance with a cancellation, return, damaged item, missing product, replacement, or refund, please contact Mom&SonCo. through the Contact page on our website.

Please include your name, email address, order number, the product involved, a description of the issue, and photographs when applicable.